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Frequently Asked Questions

  • What is your return policy?
    We offer a 14-day return period. If you're not satisfied with your purchase, you can return it within 14 days of receipt in its original condition and packaging. Please review our Refund Policy for more details.
  • Can I return an item if I don't like it?
    Yes, you can return any unused item in its original packaging within 14 days of purchase. Please ensure the product is in the same condition as when you received it.
  • What payment methods do you accept?
    We accept a variety of payment methods, including major credit cards (Visa, Mastercard, American Express), PayPal, and other payment options available at checkout.
  • How can I contact customer service?
    For any questions or concerns, feel free to contact us via email at carneckpillows@gmail.com. Our customer service team is here to assist you with any inquiries.
  • What products do you offer?
    We offer a range of car comfort products, including car neck pillows, car seat cushions, car back support pillows, and car lumbar pillows. All of our products are designed to enhance your driving experience by providing comfort, support, and proper posture alignment.
  • Are your products universal?
    Yes, all our products are designed to be universal and fit a wide variety of vehicles. The car neck pillows and back support cushions are adjustable and can be used in cars, trucks, and SUVs of all makes and models.
  • What materials are used in your products?
    Our products are made from high-quality memory foam that conforms to the shape of your neck and back, providing maximum support and comfort. The outer material is made of durable, breathable synthetic fiber, which is anti-static and ensures long-lasting durability.
  • What are the benefits of using your car neck pillows and back support cushions?
    Our products provide multiple benefits, including: Neck and muscle protection by relieving pressure during long drives. Improved posture by supporting the head, neck, and lower back. Relief from back pain and fatigue with memory foam that conforms to your body. Year-round comfort with breathable materials suitable for all seasons.
  • How do I install the neck pillow or back support cushion?
    Our products come with an elastic belt lock for a secure fit. Simply attach the belt around your car seat’s headrest or backrest, adjust the height and position, and you're ready to enjoy added comfort.
  • How do I clean the car neck pillows and back support cushions?
    Yes, we offer free worldwide shipping on all orders. Our typical processing time is 1-3 business days, and delivery takes 7-14 business days, depending on your location.
  • Do you offer worldwide shipping
    Yes, we offer free worldwide shipping on all orders. Our typical processing time is 1-3 business days, and delivery takes 7-14 business days, depending on your location.
  • Can I track my order?
    Yes, once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your delivery.
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